Step-by-Step
- First go to Cash Receipts > Utilities > Setup > to make sure the "Allow zero amount receipts" toggle is on.
- Open a new CR batch Not required but I like having them separate.
- Enter a new receipt to post the payment correctly to the AR account/invoice. Most likely you will want to use the original receipt date so the AR payment is accurate.
- Add a second line to the receipt that will reverse the original CR type entry.
- Use quick entry to enter a negative amount.
- Make sure to use the same CR type that was used for the original transaction.
- The receipt amount should be zero.
- Accept the zero payment and save.
This single entry should fix everything and likely will create a zero General Ledger distribution. Be sure to check the General Ledger Distribution report to make sure the entry is correct before committing.