Summary
The Display Contacts window is used to display and respond to HR contact requests generated through the Employee Self Service online application.
Step by Step
1 Display the contact requests.
- Open the Display Contacts window (HR> Display> Contacts).
- The Display Contacts window will display all of the open contact requests in the application.
- Highlight a contact request and press ENTER or click the Modify icon to open the selected contact request. This will open the Contact Maintenance window.
2 Respond to the contact request.
- The Contact Maintenance window has a Request tab and a Response tab.
- The Request tab displays the employee-specified elements of the contact request. If the employee chose to send the contact request anonymously, the Employee Number and Department fields will be disabled.
- The Response tab is used to enter the response to the employee.
- Because these contact responses are designed to be used with a wide variety of email systems, any user-defined display customization must be accomplished using HTML (Hyper Text Markup Language) tags.
- These tags are most often used in pairs. Only the words, phrases or paragraphs that fall between the opening tag and the closing tag will be affected. For example, in the following sentence, the words "username" and "password" would appear in italicized text on the email.
- Here are a few of the most commonly used HTML tags:
- For a more comprehensive list of HTML tags, please refer to one of the many free, online HTML tutorials such as W3Schools.com. Here you can learn how to insert tags used to change font styles, create web site links and insert pictures.
- This field can accommodate up to 2,500 characters.
- Click the Save icon or press ENTER to send the response to the specified employee. If the contact was generated anonymously, this will simply save the response for your records.
- If the contact request warrants the creation of an HR Personnel Action Form, click the Generate icon to generate a PAF from the contact request.