Summary

The parking ticket is the central entity in the Parking Ticket module. Follow this process to create a parking ticket

Step by Step

1     View the existing Parking Tickets.

• Open the Parking Ticket Selection window (PT> Maintenance> Parking Tickets).
• The Parking Ticket Selection window displays all the parking tickets previously created in the application.
• Highlight a parking ticket and press DELETE or click the Delete icon to delete a ticket.
  • A parking ticket that has been associated a transaction cannot be deleted.
• Highlight a parking ticket and press ENTER or click the Modify icon to edit the selected parking ticket.
• Press INSERT or click the Create icon to create a new parking ticket. This will open the Parking Tickets Maintenance window.

2     Create a new Parking Ticket.

• The General tab is used to record the general parking ticket information.
• Enter a unique Citation Number for the parking ticket.
  • This is the number that will be used to track the parking ticket details. Many cities use the numbers printed on the citations notepads used by parking enforcement officers. This is a required field.
• Enter a ticket Status or click the field label to select one from a list.
  • The status field is a user-defined field that allows you to categorize your parking tickets in order to identify their standing. This is a required field.
  • The Past Dues, Collections, and Excessive Tickets process can all change parking tickets to unique statuses.
  • Statuses are created and maintained on the Status Maintenance window (PT> Maintenance> Status).
  • The Status Description field will automatically populate with the description specified on the status selected above.
• Enter the Citation Date and Citation Time that the parking ticket was created.
• Enter the Location where the citation was issued or click the field label to select one from a list.
  • Locations are created and maintained on the Location Maintenance window (PT> Maintenance> Location).
• Enter the Court Date and Court Time when the recipient can contest the parking ticket.
• The Comments field is used to add any desired comments to the parking ticket. This field can accommodate up to 512 alphanumeric characters.
• The Excessive Date field and Excessive tickets toggle will automatically update if the ticket is included in an Excessive Tickets batch (PT> Excessive Tickets).
• Enter the Vehicle Number that is being cited or click the field label to select a vehicle from a list. This is a required field.
  • The vehicle code contains all of the vehicle details that will populate the fields below. If the vehicle number does not already exist, you can click the field label to open the Vehicle Selection window and then click the Create icon to add the vehicle to the database.
  • Vehicles are created and maintained on the Vehicle Maintenance window (PT> Maintenance> Vehicle).
• Enter the Officer Number for the officer that issued the citation or click the field label to select an officer from a list.
  • The Officer Name and Officer Badge fields will populate with the details attached to the selected officer number.
  • Officers are created and maintained on the Officer Maintenance window (PT> Maintenance> Officer).
• The Status Change History field will display a line item for each time the parking ticket status changes.
• The Include Payments drop-down menu is used to specify if the financial details displayed below include all payments or only committed payments.
• The Total Fees, Total Paid and Balance fields will display the current financial details associated with the ticket.
• The Fees field is used to attach fees to the parking ticket. required.
  • Only standard fees can be added or removed from here. Penalty fees are added to the parking ticket during the Past Dues and Collections batch processes.
  • PT fees are created and maintained on the Fee Maintenance window (PT> Maintenance> Fee).

3     Complete the Person tab.

• The Person tab is used to attach a person and/or an existing Springbrook customer to the parking ticket.
• Enter a Person Number or click the field label to select one from a list.
  • The details attached to the selected person will populate the fields below.
  • People are created and maintained on the Person Maintenance window (PT> Maintenance> Person).
• Enter a Customer Number or click the field label to select one from a list.
  • The details attached to the selected customer will populate the fields below.
  • Customers are created and maintained on the Customer Maintenance window (SS> Maintenance> Customer).

4     Complete the History tab.

• The History tab is used to track the transaction history and attach credit types to the parking ticket. This window will display every transaction recorded against the parking ticket. These transactions include credit types, which are attached to parking tickets in order to affect the ticket balance without impacting the General Ledger.
  • Credit types are created and maintained on the Credit Type Maintenance window (PT> Maintenance> Credit Type).
• Click the Create icon to attach a credit type to the parking ticket. This will open the Credit Type Selection window.
  • Select a credit type and click the Confirm icon   to add that selected credit type to the parking ticket. This will enable a new line item in the Credit Details section at the bottom of the History tab.
  • Specify an Amount for the new credit type line item. The amount specified cannot exceed the remaining balance on the parking ticket.
• Once the parking ticket is saved, the credit type amount will appear as a payment in the Fees field of the General tab and the ticket balance will reflect this payment.
• You can also remove a credit type from a parking ticket by highlighting the credit type and click the Delete icon  .

5     Complete the Alert tab.

• The Alert tab will display all of the existing alerts attached to the parking ticket.
• Highlight an alert code and click the Delete icon or press DELETE to remove the selected alert code from the ticket.
• Highlight an alert code and click the Modify icon or press ENTER to edit the selected alert code.
• Click the Create icon or press INSERT to attach a new alert code to the parking ticket. This will open the Alert Code Selection window.
  • Select an alert code and click the Confirm icon to add the selected alert code to the ticket.
  • Alert codes are created and maintained on the Alert Code Maintenance window (PT> Maintenance> Alert Code).
• The Description field will automatically populate with the description attached to the selected alert code.
• Enter an Alert Date for the new alert code. This represents the date that the alert code becomes active.
  • This field will automatically populate with today's date.
• The Expiration Date is calculated by adding the alert duration specified on the selected alert code to the date specified in the Alert Date field. If the Alert Date is updated, the Expiration Date will automatically update according to this calculation.
  • The Expiration Date cannot be prior to the Alert Date.
• The Comment field will populate with the comment attached to the selected alert code but can be edited.
• Check the Selection Alert toggle to activate the alert message when the ticket is individually selected for a batch processes such as PT Collections.
  • The selection alert will not activate if the ticket is included in a batch as a member of a group select during a batch generate step.
• Check the Maintenance Alert toggle to activate the alert message when the ticket is opened from any window where the ticket details can be maintained or edited.
• Check the CR Receipt Alert toggle to activate the alert message when the ticket is selected from the CR Cash Entry search window.

6     Complete the Miscellaneous tab.

• The Miscellaneous tab allows you to build your own tables of data if there is information you want to track. This information is optional and user-defined.
• Miscellaneous field labels are maintained on the Miscellaneous Field Label Maintenance window (SS> Utilities> Miscellaneous Field Labels).
• Click the Save icon when the parking ticket is complete.

7     Track any changes made to the parking ticket record.

• Click the Audit Trail icon to open the Audit Trail window.
• Use the Search Criteria section to sort the displayed audit history.
• The Audit Trail section will provide details about any changes made to the parking ticket record including the date of the change, type of change made, user that made the change, and data table that was edited.