Summary

Follow this process to set up the Parking Tickets module.

Step by Step

1     Open the Parking Ticket Setup window (PT> Utilities> Setup).

2     Setup the Parking Tickets module.

• The Max Letters Per Recipient field is used to specify the maximum number of letters that can be sent to a single recipient included in a PT batch process.
• Specify which Form will be the default letter generated during the Letters step of the Past Due, Collections and Excessive Tickets processes.
  • The forms specified in these fields are Microsoft Word documents that, through the use of merge fields, allow users to pull data from the application and customize how that data is displayed on the forms.
    • Forms are created and maintained on the Forms Maintenance window (PT> Maintenance> Forms).
  • The form letters specified here are only default letters. Different letters can be specified every time you run a PT batch process letter step.
• The Excessive Ticket Tow Days and Tow Ticket Count fields are only used by organizations that have purchased Springbrook's optional Mobile Parking Violation Interface. Springbrook partners, such as Quatred, have developed hand-held parking ticket software that communicates with Springbrook's Parking Tickets module through this interface, allowing parking officers to enter and print tickets remotely. If your organization does not use the Mobile Parking Violation Interface, these fields will not affect the application.
  • The Excessive Ticket Tow Days field is used to specify the number of days that an outstanding ticket must be marked as excessive before it is included on the Tow List.
  • The Tow Ticket Count field is used to specify the number of tickets that must be issued to a vehicle for that vehicle to be included on the Tow List.
    • To learn more about the Mobile Parking Violation Interface, please contact Springbrook at 866-256-7661 or [email protected].
• The Collections Alert field is used to specify the alert that will be added to any citation that is processed through a collections batch.
  • Alert codes are created and maintained on the Alert Code Maintenance window (PT> Maintenance> Alert).
• The Status fields are used to specify the default statuses associated with citations at various stages of the citation life cycle. Citations can be set up to automatically update to a specified status when they are successfully processed through a PT batch process.
  • The New Ticket Status field is used to specify the default status for all newly created tickets.
  • The Past Due, Collections and Excessive Tickets Status fields are used to specify the status of any citation processed through one of these batch processes. Once processed, the status associated with any citation included in the batch will update to the status specified here.
  • The Pay Off Status field is used to specify the status that will be associated with citations after they have been paid off.
  • The Pay Collections Status field is used to specify the status that will be associated with citations that have been processed through a collections batch and then paid in full in Cash Receipts.
• Click the Save icon when the setup is complete.

3     Track any changes made to the PT Setup window.

• Click the Audit Trail icon to open the Audit Trail window.
• Use the Search Criteria section to sort the displayed audit trail.
• The Audit Trail History section will provide details about any changes made to the setup window including the date of the change, type of change made, user that made the change, and data table that was edited.