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 03/08/2021

• Updated the description of the Quick Payment link on the CivicPay Online login page in order to be more clear. The description now reads “Pay a utility bill without registering.”

 

02/16/2021

• The Payment Settings tab of the My Agency> Settings window has been updated to include new Payment Date Options for Automated Payments. This option allows organizations to offer citizens additional flexibility when using Automated Payments. Once this option is enabled, citizens will be able to schedule their payments on the Bill Due Date or to schedule their payments up to an organization-specified number of days before the Bill Due Date. Organizations can specify between 1 and 15 days when setting up this Automated Payments option.
• The Payment Settings tab of the My Agency> Settings window has been updated to include new Payment Amount options for Automated Payments. The two new payment amount options displayed are Pay Current Charges and Pay Total Amount Due.
  • NOTE: The two enhancements listed above are now being made available to organizations using Springbrook ERP Premise versions 7.17.0.0 and 7.18.0.0. A new Service Pack for Springbrook ERP must be installed. These are read-only and clients must contact Springbrook Support for configuration assistance.

 

• Corrected an issue that could prevent the daily Settlement Summary emails from being sent to agency members as expected when an agency is in maintenance mode at the time the emails were to be generated.

 

02/08/2021

• CivicPay Online has been enhanced in order to begin supporting Springbrook’s Municipal Payments Collection functionality. This new functionality will allow organizations to accept a wide range of municipal fees via CPO. For this release, the Municipal option has been added to the available Payment Processor options in the Merchant Account drop-down when filtering payments on the Payments List, Payments Summary, Settlement List, and Settlement Summary pages. Selecting this option will not return any payment results until the full Municipal Payments Collection functionality has been released.

 

01/19/2021

• Added the Audit Trail Report to the new CivicPay Online experience. The Audit Trail Report, accessed by authorized users via My Agency > Reports, will now open within the new CPO experience rather than navigating clients back to the legacy CivicPay Online application.
• Corrected an issue that could prevent the system from properly linking a new CPO citizen account and the related UB account if the UB account has not yet been included in a billing batch. This issue could lead to an error when the citizen attempts to log in to CPO.

 

01/11/2021

• Added the export to CSV option the Export menu across the application. This enhancement allows clients to choose between the existing Excel option and the new comma separated value option when exporting data grids and reports.
• Added the Profile Report to the new CivicPay Online experience. The Profile Report, accessed via My Agency > Reports, will now open within the new CPO experience rather than navigating clients back to the legacy CivicPay Online application.
• Corrected an issue that could prevent credit card payments from being successfully processed via IVR if the lot associated with the payment does not have a specified City on the Lot tab.

 

12/16/2020

• Corrected an issue that could cause the system to prioritize batch processing by alphabetical order, resulting in unnecessary processing delays for some users. The system will now process batches in the order received.

 

12/03/2020

• Updated the Payment List page to allow clients to select multiple payment sources when filtering displayed payments. Previously, the Source field in the Filters window was a drop-down selection box that limited clients to a single source selection. This drop-down field has been replaced with a set of check boxes, allows clients to select multiple sources when filtering payments.
• Corrected an issue that could automatically expand the left navigation menu after a client collapses that menu and navigates to a new page. The left navigation menu will now remain collapsed until the client expands it again.

 

12/02/2020

• The CivicPay Online Terms of Use page can now be accessed by clicking the Terms of Use link under the Account drop-down.
• Updated CivicPay Online for those clients who use CivicPay Pads (CPP) for in-person payments but do not use CPO for online payments. Those CPP-only clients can now view their payments and settlements in CPO rather than accessing CivicPay Center.
• Updated the default landing page for CivicPay Online clients who use Bluefin payment provider or who are CPP-only clients. Those clients will now be directed to the new CPO views by default. Clients who were previously directed to the legacy CPO views can still access those views via the “Navigate to the Legacy CivicPay Online experience” link on the CPO Home page.

 

11/23/2020

• Users can now easily navigate between the new CivicPay Online experience and the legacy CivicPay Online experience. On the new CPO Home tab, users can now follow a link back to the legacy CPO Home tab. This link provides an easy way to work in both the new and the legacy CPO views while we continue to transition full CPO functionality to the new CPO experience.

 

11/16/2020

• The Settlement Summary page has been enhanced in order to help users track and report on PayPad transactions. These enhancements include:
  • Payments displayed on the Settlements Summary window will now be grouped by Merchant Account, when applicable. Users will be able to quickly see the total number of Utility or PayPad payments for each day in the specified date range.
  • Export file generated from the Settlement Summary window has been enhanced to include the Merchant Account column.
  • Daily Settlement Summary email will now include Merchant Account data in order to differentiate between Utility and PayPad transactions.

 

11/09/2020

• The Payment Summary page has been enhanced in order to help users track and report on PayPad transactions. These enhancements include:
  • The filtering functionality on the Payment Summary page has been enhanced in order to include PayPad payment data. The payment filters at the top of the page have been updated to include the Merchant Account drop-down, which includes a PayPad filter option. Users can now choose Any to display all payments, Utility to display only CPO payments, or PayPad to display only PayPad payments for the specified date range.
  • Payments displayed on the Payments Summary window will now be grouped by Merchant Account, when applicable. Users will be able to quickly see the total number of Utility or PayPad payments for each day in the specified date range.
  • Export file generated from the Payment Summary window has been enhanced to include the Merchant Account column.

 

• The Settlement List page has been enhanced in order to help users track and report on PayPad transactions. These enhancements include:
  • The Settlement List page has been updated to include the Merchant Account column, allowing users to see if settlements originated from Utility or PayPad transactions. Clients with separate accounts for Utility and PayPad transactions will also see the total number of transactions across accounts aggregated on this page.
  • The filtering functionality on the Settlement List page has been enhanced in order to include PayPad payment data. The Filters window has been updated to include the Merchant Account drop-down, which includes a PayPad filter option. Users can now choose to display Any, Utility, or PayPad payments for the specified date range.
  • Export file generated from the Settlement List window has been enhanced to include the Merchant Account column.

 

• Updated the Confirm Payment Reversal window in order to include payment Merchant Account information – such as Utility or PayPad – when users are asked to confirm payment reversals.

 

• Corrected an issue that could prevent some settlement times from properly reflecting the user’s local time zone. This issue could result in some settlements being recorded early in the next day rather than late in the actual settlement day for customers in the Mountain and Pacific time zones.

 

11/02/2020

• The filtering functionality on the Payments List page has been enhanced in order to include PayPad payment data and to improve usability. These updates include:
  • Removed the date filters from the Filters window as the date range can already be set on the Payments List page itself. This change will reduce the confusion that could result when users are presented with two places to specify a date range.
  • Added a Batch Cutoff note to clarify how filtering by Batch Cutoff time limits the reported payment data to Utility account payments.
  • Added the PayPad option to the Merchant Account drop-down in order to allow users to report on PayPad payment transactions.

 

• Added the Leave Administration option to the User drop-down menu in the top-right corner of the new CPO views. Clicking this option will direct the user from the new CPO admin pages to the legacy CPO customer pages.
  • This option will only be available to CPO admin users who also have a CPO customer user account associated with their admin email address, such as CPO admin users who are also responsible for submitting utility bill payments for their organization’s offices.

 

• The Payment Detail window has been updated to improve clarity. The UB Amount and Fee Amount fields will now be hidden when the selected payment was generated via PayPad as these fields do not apply to PayPad transactions. This update will also set the value of these fields to 0.00 when including PayPay transactions in a payments export file.

 

• Updated the Audit Trail Entries page of the legacy CPO site to add the ability to export audit trail data to .csv or Excel.

 

10/19/2020

• The Merchant Account column has been added to Payments List window in the new CPO views. This column will display the merchant account type, such as Utility or PayPad, associated with the payment line item.
• The Merchant Account field has been added to the Payment Detail and Settlement Detail windows. This field will display the merchant account type, such as Utility or PayPad, associated with the selected payment.

 

10/05/2020

• Enhanced the Settlement List page in order to allow users with the adequate permissions to reverse a payment from the payment details. Previously, users could only reverse payments when accessing the payment details from the Payments List window.
• Corrected an issue that could cause an error when attempting to edit and save a custom Out of Service Message when the custom message includes uncommon characters or punctuation. This issue has been resolved in both the New CPO views and the Legacy CPO views.
• Corrected an issue that could prevent the vertical scroll bar on the New CPO views from displaying properly. In some cases, this could lead to the bottom of the scroll bar being hidden behind the page footer.

 

09/28/2020

• The Custom Messages page has been added to the new CPO views. This page allows organizations to create and edit their Home Page, Dashboard, Auto Pay, Payment Screen, Parcel ID, and Out of Service messages from within the new CPO views. The new, more modern WYSIWYG (What You See Is What You Get) message editors offer a more familiar and efficient interface for creating and editing these messages. Any messages previously set up on the legacy CPO Custom Messages page will automatically populate in the new CPO Custom Messages page.
• The legacy CPO Custom Messages page has also been updated with these new, more modern WYSIWYG message editors. All existing messages will maintain the formatting specified when they were originally created in the legacy CPO message editor.

 

• Enhanced the CPO Maintenance Window functionality to include a new notification banner on all new CPO view pages. This new banner will provide upcoming maintenance window details to all agency members when working in the new CPO views.

 

09/23/2020

• The Upcoming Payments window has been enhanced to include column sorting capability. Users can now use the sorting arrows next to each column header to sort the data in the data grid by that column in either ascending or descending order.
• Updated the way the system displays the Usage Graph on the Citizen Usage History page in order to address an issue that could prevent the graph from displaying when the page is first loaded. This change also results in a graph with a more modern appearance.
• Corrected a responsive display issue that could prevent some CPO pages from displaying as expected when a user resizes the browser window.

 

09/16/2020

• Updated the Payment List page to include the Settlement Date column in the payment data grid. Clients will now see any settlement date data associated with a displayed payment. Clients can also sort the displayed data by settlement date.
• The Daily Settlement Summary Email has been updated to improve clarity and usability. New email formatting provides a clearer view of all the same settlement summary information on a single printable page. Clients can opt in to the daily summary email on the Settlement Summary page.

 

09/08/2020

• Updated the Scheduled Payments process to include the ability for a citizen member to modify their next payment amount. Citizen members can now follow the Modify or Cancel this Payment link on the CPO dashboard in order to access the Adjust My Autopay Amount feature. From there citizens will see their next scheduled autopay date and current scheduled autopay amount. Citizens can use the Updated Scheduled Amount field to reduce the amount of their next autopayment. Citizens can not adjust their autopay amount above the current scheduled amount.
• Corrected a time-zone-related issue that could prevent the transaction date associated with CPO automated payments from being populated correctly in Springbrook Cash Receipts and Utility Billing.

 

09/02/2020

• The Payment Settings tab of the My Agency> Settings window has been updated to include new Payment Date Options for Automated Payments. This option allows organizations to offer citizens additional flexibility when using Automated Payments. Once this option is enabled, citizens will be able to schedule their payments on the Bill Due Date or to schedule their payments up to an organization-specified number of days before the Bill Due Date. Organizations can specify between 1 and 15 days when setting up this Automated Payments option. Currently, the only clients that will see these options are those organizations using Springbrook Cloud.

 

08/24/2020

• The Payment Settings tab of the My Agency> Settings window has been updated to include information about new CPO Automated Payment Options. Currently, the only clients that will see these options are those organizations using Springbrook Cloud. The two new payment amount options displayed are Pay Current Charges and Pay Total Amount Due. These are read-only and clients must contact Springbrook Support for configuration assistance.
• Enhanced the application to include an autopay enrollment confirmation message to citizens for those organizations using Automated Payments as their Auto Pay solution. This confirmation message provides an overview of the autopay changes just made and will display after the citizen makes their autopay selections and completes their enrollment.
• Updated the way new payment profile errors are displayed in order to provide specific error details and help users correct those issue when creating a new payment profile.

 

08/17/2020

• Corrected an issue that could prevent agency admin users with ORGEDIT role permissions from editing their organization settings on the legacy My Organization page as expected.
• Corrected an issue that could prevent date and time data included in files exported from the new CPO views from displaying as expected when opened in MS Office 2013.
• Enhanced the citizen-facing messaging associated with enrolling in Automated Payments - Auto Pay. In order to more explicitly explain how the citizen’s auto pay amount will be calculated, citizens will see the following message:
  • "Your autopay amount will only pay current charges. Current charges include only charges from your latest bill. Any adjustments, fees, or prior balances carried forward will not be paid."

 

07/27/2020

• Enhanced the new CPO screens with improved error notifications. When a user encounters an error related to missing or invalid data in a data field, additional information will be provided in an attempt to help the user correct the error and successfully save the changes.
• Added a new Download button to the Bill Attachments tab of the My Agency Settings page of the new CPO screens. This button allows users to download the selected bill attachment PDF.
• Removed the Security Question and Security Answer fields from the My/Edit Organization page of the legacy CPO system. These fields have been deprecated and are no longer used by CPO.
• Corrected an issue that could prevent the left main menu on the new CPO screens from scrolling as expected. This could prevent users from having access to all the main menu items when viewing the new CPO screens in small browser windows.

 

07/20/2020

• The Upcoming Payments page has been added to CivciPay Online for organizations set up to use Automated Payments. This page is accessible under the Payments menu for users with PaymentViewer role permissions. The page provides the ability to view a list of scheduled payment details for members signed up for Auto Pay. The displayed payments can be filtered by account number, member login, payment date, and created date.

 

07/13/2020

• For organizations using Bluefin as a gateway provider two new roles have been added to Edit Member.
  • The View Payments role grants the member access to the Payments and Settlements menus in the new CivicPay Online experience.
  • When paired with View Payments the Administer Payments role grants the member access to reverse payments.
• For members who have the View Payments role the option to view and manage the members enrollment in daily settlement summary emails from CivivPay online is now also available in Edit Member.
  • Members can also manage this setting for themselves on the Settlement Summary page in the new CivicPay Online experience.

 

• Corrected an issue that could cause the web application firewall to unnecessarily prevent users from accessing the Custom Messages page.

 

• The Home, Take Payments, and Recurring Payments menu items have been added to the main navigation menu in the new CPO views.
  • The Home page acts as your CPO landing page. Once fully implemented, this page will allow users to create custom shortcuts to the pages of the application they use most.
  • The Take Payments menu item links directly to the existing Take Payments page in the original CPO system, allowing users to quickly navigate from the new views when processing a walk-in or call-in payment.
  • The Recurring Payments menu item links directly to the existing Recurring Payments page in the original CPO system, allowing users to quickly navigate from the new views when working with recurring payments.

 

06/29/2020

• The Help Center menu item has been added to the main CPO menu for Pilot Program participants. While this menu item is now enabled, the underlying functionality has not yet been released. Once fully implemented, this menu item will launch the CPO Help Center where user will have access to:
  • A general tour of the new CPO interface.
  • Walkthroughs and guides to help users get up and running fast.
  • Links to additional resources and help topics.
  • Announcements about CPO updates and new features.
• This full Help Center functionality will be released in an upcoming CPO Pilot Program service pack.

 

05/11/2020

• The Payment Settings page has been added to the My Agency Settings section for Pilot Program participants. This page is used to set up CPO payment details and combines a number of functions previously available on the My/Edit Organization pages of the legacy CPO site. On this page users can specify min/max payments, set up billing delivery and display options, enable auto pay functionality, and set up returned check fees.
• The Audit Trail functionality has been updated to include the ability to record changes made to the Return Check Reference section of the new Payment Settings page. This allows admin users to track changes made to fee selections for returned checks. This audit trail functionality only applies to changes made to these fee selection in the new CPO views.
• The Service Fees section on the My Agency Settings page will now display regardless of state regulations. Previously, this section would not be displayed for users in states where utility billing service fees are prohibited. Before setting up a service fee for your organization, please confirm your state regulations allow you to assess these fees.

 

05/04/2020

• The Agency Maintenance pages have been added to the My Agency section for Pilot Program participants. These pages are used to set up, schedule, maintain, and track CPO maintenance windows.

 

04/28/2020

• The CPO Privacy Policy page has been updated to include a link to the CCPA (California Consumer Privacy Act) page on the Springbrook corporate website. This CCPA form can be used by California residents to manage how their electronic data is handled.

 

• The CPO Payment and Settlement pages have been enhanced to display additional information. The Payment Settlement Date value is now displayed in a dedicated field. Previously, the Payment Settlement Date would display unless an ACH payment was in Late Returned status, in which case the late return date would be displayed. Now both dates will be displayed. These changes are intended to improve ACH reconciliation.
• The CPO payment provider API connection has been improved with this release. Due to more efficient API calls, data queries should return your CPO settlement data faster.
• The API Key page has been added to the CPO My Agency > Settings section for Pilot Program participants who have upgraded to the V3 connection. This page is used to view, edit, and test the API key that connects CPO to Springbrook.

 

04/13/2020

• Corrected an issue that could improperly allow built-in web browser auto population functionality to auto populate the Email Address and Password fields on the My Organization and View Member pages. Web browsers were recognizing these fields as login fields rather than add member fields. This issue has been resolved with this release.

 

• The new My Agency views have been added to CPO for Pilot Program participants. These new pages include:
  • General Information – This page is used to specify your general organization information and set up how the site will be branded.
  • Settings – This page is used to set up how your citizens will interact with the CPO site.
  • Users – This page is still being developed, so the link in the left menu will open the existing CPO View Members page.
  • Maintenance – This page is still being developed and will be used to set up and track CPO maintenance windows.
  • Reports – This page is used to launch the standard CPO reports that are also accessed from the Reports section on the existing Edit Organization page.
• These pages can be accessed from the My Agency link on the Edit Organization page.

 

• Corrected an issue that could improperly allow built-in web browser auto population functionality to auto populate the Email Address and Password fields on the My Organization and View Member pages. Web browsers were recognizing these fields as login fields rather than add member fields. This issue has been resolved with this release.

 

04/02/2020

• The Add Membership option has been added to the View Members page. This option for adding new members is the same as the Add Members option on the main My Organization page, and offers users an alternative workflow for adding new members. This new workflow will support adding new members to your organization from the newly redesigned My Agency pages.

 

03/25/2020

• Corrected an error handling issue that could prevent users from successfully downloading payment and settlement data to an Excel file. The system would appear to create the expected Excel file, but because of a background data export error, the user would be unable to open the file. The system will now alert users to any background data export errors before the Excel file is generated.

 

03/10/2020

• Corrected a transaction time data issue that could result in an approximately two minute discrepancy between the CPO Payment Summary page, CPO Transaction Report, and Cash Receipts module. This issue could prevent data from properly reconciling across those sources and has been resolved by improving the accuracy of the date/time stamp on both recurring/automated and one-time transactions.

 

02/27/2020

• Updated the way the system generates the transaction date/time stamp. This update improves the date/time stamp accuracy on both recurring/automated and one-time Bluefin gateway transactions.

 

• The Receive summary email daily toggle has been added to the Settlement Summary page. When activated, this toggle will generate an automatic daily email update with the day's settlement summary information.

 

01/28/2020

• The Settlement Summary and Settlement List pages have been added to CPO for Pilot Program participants. These pages provide summary and detailed views into your daily settlement data. Users can access the Settlement Summary page via the new Settlement Summary link in the Reports section on the My Organization tab. The Settlement List page is accessible from the left menu on the Settlement Summary page.

 

01/23/2020

• Updated the Help link displayed on the CivicPay Online Administration pages. This link will now direct users to the new CivicPay Help Center at help.sprbrk.com/CivicPay/Content/Help.htm. The CivicPay Help Center provides a growing selection of help articles and additional information for CPO administrators.

 

• Updated the pagination options to help users navigate CivicPay records. The pagination drop-down allows users to jump to the first or last page and set the number of results displayed on each page.

 

12/20/2019

• Updated the Privacy Policy page to include a link to a California-specific privacy policy page. This new California-specific privacy policy is required to comply with the California Consumer Privacy Act (CCPA). This new privacy policy page will be accessible to all agency users and citizens. This change also updates the privacy policy email address to [email protected].

 

12/16/2019

• Corrected an issue affecting Bluefin ACH settlement and return dates. When viewing transaction reports, ACH settlement and return dates are updated with the batch date rather than the expected settlement or return action date. This correction ensures the transaction reports will be updated with the settlement or return action date going forward.

 

11/12/2019

• Corrected an issue that could prevent the system from providing the expected decline message when a payment transaction is declined. This change also improves the clarity of that decline message, preventing any confusion the user may have about the status of a declined payment transaction.

 

11/04/2019

• Improved the Recurring Payments Edit Batch Details process with the following updates:
  • Corrected an issue that could prevent users from editing the Amount To Pay value on the Recurring Payments Edit Batch Details screen.
  • Updated the export format of the Billing Batch Detail Amount To Pay column to display as a currency value in the export file.
  • Re-enabled the ENTER (submits the current value) and ESCAPE (cancels the current value) hotkeys.
  • Updated the visual design of the Edit Batch Details screen to improve clarity.
  • Various back-end API improvements to make the editing process safer and more efficient.

 

10/28/2019

• Corrected an issue that could prevent Admin users from easily editing organization messages. As a result of an org ID encoding issue, Admin users could be improperly redirected back to the Messages page after successfully completing a Captcha when attempting to edit an individual message.

 

9/23/2019

• Corrected an issue that could cause some users to experience an error when editing saved credit card profiles. This error only affected those organizations that met two specific criteria:
  • MerchantTransact Gateway was set up as the payment provider
  • The organization’s database did not include the expected matching values in the membershipcustomeridentityid and membershipid database fields
• This correction ensures those organizations affected by this error will now be able to successfully edit saved credit card profiles.

 

• Improved the payment validation process in order to more effectively prevent duplicate payments. The system will prevent citizens from making a payment if that payment meets the following criteria:
  • Same Membership
  • Same Account Number
  • Same Payment Amount
  • Successful payment has been made in the last 15 minutes

 

9/3/2019

• Improved error handling when a payment attempt is made and the customer name is not present:
  • Old Message: Oops! We had a problem processing your payment request. Please check your activity by clicking the activity tab. If your payment is not listed, you may try again or contact customer service for assistance.
  • New Message: ACH - You must enter all your checking information correctly. Credit - You must enter all your billing address information correctly.

8/16/2019

• Corrected an issue that could improperly update UB account balance totals in CivicPay Online when a refund or a deposit is processed on that UB account in Springbrook.
  • To receive this correction a Springbrook 7.15.0.0, 7.16.0.0, 7.17.0.0, or 7.18.0.0.0 service pack must be installed. This service pack has been installed already for Springbrook cloud customers.

8/5/2019

• The message presented for credit card number validation has been updated to provide better information about the validation response:
  • Prior message: Oops! We had a problem processing your payment request. Please check your activity by clicking the activity tab. If your payment is not listed, you may try again or contact customer service for assistance.
  • New message: Valid credit card number is required

7/30/2019

• Simplified the headers on the Profile Report
  • Original Header → New Header
  • Springbrook Paper Bill → Paper Bill
  • Boomerang Electronic Bill → Electronic Bill
  • Auto pay activated → Auto Pay
• Corrected an issue that could cause a payment that has been processed at the gateway to not show in CivicPay Online.

7/9/2019

• Improved the stability of recurring payments processing.
• Corrected a payment queue issue that could impact communication between CPO and Springbrook, thereby preventing CPO from recording payments that were submitted successfully. This update also improves the notification process in order to ensure CPO users are alerted should this issue occur again. This new notification will provide all the information required to locate the payment in question.

7/2/2019

• Enhanced the Gateway Transition citizen facing emails:
  • The initial notification to members signed up for auto pay, sent directly following gateway transition, is now optional. Agencies will be given an opportunity to select whether or not they would like us to send this notification prior to the scheduled transition event. We recommend either sending our initial notification, or crafting your own notification to send directly following transition. While these notification have resulted in an increase in member questions or concerns they were found to be very effective in getting a large number of members to rapidly make the required change to create a new Payment Method.
  • The initial notification email has also been significantly simplified and now directs members to log into the site for important information about their utility account. This change is designed to reduce security concerns that were raised by the prior message in which it was indicated that changes were required to payment information. Citizens logging into the site will continue to see detailed messaging about action to take.
• Improved the security of all AutoPay and Receipt emails by masking the last 3 digits of the Utility Billing account number.
• Corrected an issue where ebill's produced using the Springbrook web service (v3 connector) did not have the "Auto payment is setup for this customer account, do not pay" message printed at the bottom for UB accounts billed via Clearing House Direct Debit.
• Adjusted our current CivicPay Online customers using the Bluefin/TTech gateway to next-day ACH funding.
  • ​​​Please Note: The ACH settlement batch cut off time remains at 4:30PM EST/3:30PM CST/2:30PM MST/1:30PM PST. Any ACH payments submitted after that time will still go into the following day’s batch, and will be reflected in your bank account in that corresponding day’s bank deposit. This change does not affect how ACHs submitted over weekend days behave and you will continue to see ACH activity conducted over a weekend hit your bank account on the next business day.
  • To ensure that you are able to receive funds without delay, please take this opportunity to confirm that your settlement bank has enabled the following ACH sender IDs from TTech. You must have both sender ID’s enabled for timely funding. If you experience any difficulty over the course of this change, please do not hesitate to reach out to your support team.
    • TTECH SETTLE - T562207579
    • TTECH SETTLE - 2208912641

6/17/2019

• Corrected an issue where a payment made during the minute of the Batch Cut Off time would be added to the next day's Cash Receipts batch.

5/23/2019

• Corrected an issue with automated adjustments for ACH payment returns. Instead of adjustments being created with the original payment date they will now be created with the date of the ACH payments return.
• New in-app links to official CivicPay Online how-to videos. In order to help citizens never miss a payment, we created two new CivicPay Online how-to videos.
  • The first video covers how to register in CivicPay Online. This video is linked via a tooltip that appears next to the First time user? Register now! link on the login page.
  • The second video shows citizens how to sign up for Auto Pay. This video is linked via a guide window above the Sign up for Auto Pay link on the dashboard. This guide window will only display for organizations that offer Auto Pay, and are using the Bluefin gateway, and will no longer display once a citizen signs up.

5/6/2019

• CivicPay Online security protocols have been enhanced for this release. These enhancements include:​​​​Account validation that ensures users have provided the required Last Name, Business Name, or House Building Number credentials before accessing the Quick Payments page. Time-out controls that ensure users are required to re-enter their account validation after remaining idle for 10 minutes

5/2/2019

• Corrected an issue where Auto Pay enrollment was not being reset in the Springbrook application when a member was removed from Auto Pay due to their grace period being expired for processing recurring payments against profiles stored with the Merchant Partners gateway.

4/23/2019

• We are excited to announce the release of a new fully automated payment functionality for CivicPay Online - Automated Payments! Automated Payments is new feature that streamlines auto pay functionality, eliminates the agency workflow associated with offering auto pay, and enhances the citizen payment experience. Please check out our CivicPay Automated Payments Playbook for more information on this feature. We are looking for early adopters now! Please contact Drea Terracina at [email protected] if you are interested.
• The verbiage for signing up for auto pay has been changed for clarity.
  • On the Make Payment page:
    • Original Verbiage: After this transaction, use this payment information to automatically debit my account.​
    • New verbiage: After this transaction, use this payment method to enroll in Auto Pay.​
  • On the My Profile: Add a new payment method:
    • Original Verbiage: Use this payment information to automatically debit my account.​
    • New verbiage: Use this payment method to enroll in Auto Pay.​

4/8/2019

• The intuitive messaging on your merchanttransact.com site, that notifies your citizen members that they need to re-enter their payment information after the gateway transition, has been updated to more explicitly explain the steps that members need to take to complete this action. When relevant, the message will display on the Dashboard, Make Payment, and My Profile pages.​ Below is the new message:
  • We've recently upgraded our system to use a new payment processor. As part of this upgrade, you will need to delete any saved payment method(s) you may have and add a new one. Your payment information remains safe and secure through this upgrade.​
  • ​To re-enter your saved payment method(s):​
    • From the My Profile tab, first delete your existing payment methods by clicking "Remove" next to the payment method. If this action prompts any pop-ups, click “OK” to proceed to the next step.​
    • While still on the My Profile tab, click "Add a new payment method" and enter the details for the payment method you would like to use and select any options you require, then click “Add payment method to this customer” to save your new payment method.​
    • To confirm that you have added a new payment method correctly, your newly added payment method will appear on the Make Payment or Add Credit tab listed under Existing Payment Options​.
    • If you do not see your newly added payment method, repeat the steps above.​

3/25/2019

• On the Edit Member page Roles section added a tool tip to highlight that the available roles you can select are intended to grant access that should only be provided to agency employees. Also added tool tips that explain what permissions each of the available roles grants to a user.
• On the Edit Organization page in the Reports section added a tool tip to the link to the Online Merchant Center (report.merchanttransact.com) that assists those who have completed the gateway transition with getting to the new CivicPay Center.

3/5/2019

• Update to reduce the number of temporary authorizations that occur for submitted payments. Members should now see only one temporary authorization for the following activities: Save new payment profile, make quick payment, make one time payment, recurring payment.
  • This change was reverted on 3/6 due to an issue identified with ACH processing. The issue has been corrected and this change is being re-released 3/10.

1/28/2019

• Corrected issue where some citizens attempting to make a ACH payment received the following error on hitting submit "the following error occurred when processing your transaction: city must not be null or whitespace".

1/16/2019

• The following change will be re-released. Added Organization Name to subject line for emails sent to citizens signed up for auto pay during gateway transition.

1/7/2019

• Added Organization Name to subject line for emails sent to citizens signed up for auto pay during gateway transition.
  • On 1/8/2019, due to an identified issue, this feature was rolled back. Once issue correction is complete it will be re-released.
• Corrected an issue where an Agency administrative user could previously set auto pay on a membership for a member who was not the owner of the account. Now they will be directed to make that member the owner before they can set auto pay.

11/19/2018

• Corrected an issue where agency users may have encountered an 'Unexpected Error when processing the request' message when attempting to add a new payment method on behalf of a citizen.

11/12/2018

• Corrected a grammatical issue in application messaging notifying citizens to update their payment profile following the gateway transition - 'you'll need you to' is now 'you will need to'.

10/29/2018

• Improved error handling on the usage page.
• Removed references to Boomerang and Merchant Transact throughout the site.

10/15/2018

• Dashboard
  • Corrected an issue where citizen users may have encountered an 'Unexpected Error when processing the request' message when attempting to add a new payment method from the dashboards "Manage Your Auto Pay" option.

9/24/2018

• Privacy Policy
  • Updated the Online-bills privacy policy.
• Forgot Password
  • Enhanced the Online-bills Forgot Password page: Updated the Forgot Password page to read “forgot password” rather than "password reminder". The email notification associated with password reset requests has also been updated to reflect this change. Updated the message that displays following submission of a request to reset password to more accurately reflect the time it will take. The message now reads "If the email address you supplied is correct, you will receive an email within a few minutes with a link to reset your password". Improved the workflow for expired password reset requests so that the user is now notified immediately that the link was expired. Previously they were only notified after they attempted to reset the password.
• Auto Pay
  • Enhanced the Online-Bills Automatic Payments workflow in order to reduce confusion and improve efficiency. Users that have already enrolled in Auto Pay will now see a Manage Your Auto Pay link rather than the Sign Up for Auto Pay link. Users that have not yet enrolled will still see the Sign Up for Auto Pay link. That Sign Up for Auto Pay link has also been updated to direct users to the edit page where they can quickly enroll in Auto Pay in one step. Previously, that link directed users to the general profile management page where it was not obvious what the next steps were to sign an account up for auto pay and where it would take 2 additional steps to get to where they could sign up. Where the option to sign up for auto pay exists it has also been brought to the top of the page.
• Citizen Dashboard
  • Improved the Online-Bills Dashboard page by increasing the clarity of navigation links and removing additional verbiage.
• Home Page
  • Improved the clarity of the Online-Bills Home page by updating the way the page is organized and removing unnecessary elements. The navigation tabs at the top of the window will now only display after logging in to your account. Those navigation links are all still accessible in the Password Reminder, Registration Options, Quick Payment, and Need Help sections of the Home page. The verbiage used in the Login, Registration Options, and Need Help sections has also been updated to improve clarity.

8/20/2018

• Corrected an issue where a recurring batch with more than 2100 records could become stuck in processing and require intervention by Springbrook staff to complete.

8/13/2018

• Corrected an issue some users may have experienced where recurring payments batches did not move to a completed state.
• Performance improvement for the processing of payments.

7/31/2018

• Promotional Materials
  • A new Promotional Materials section has been added to the My Organization tab. In this section you will find a new "Share a Link" option which will help you add a "Pay My Utility Bill" button to your website. This button will give your citizens quick and easy access to your Online-bills site.

6/28/2018

• Performance improvement for the processing of recurring payments.

6/25/2018

• Security Enhancements: The number of failed login attempts that will result in a user being locked out has been reduced from seven (7) to six (6) in order to comply with the latest PCI standards.

4/9/2018

• Security Enhancements: Enhanced security for custom messages in Online-bills. Images sourced from http will no longer display.

3/15/2018 Winter 2018 Release

• Online-bills Integration with CivicPay
  • Integration to Accela’s CivicPay payment system. Removes need to use Merchant Partners “Online Merchant Center” (OMC) payment gateway
  • Access to Accela Merchant Center
  • Simplified external vendor network reducing the overall number vendors and thus the number of problem/pain points
  • Improved stability and efficiency for recurring payment processing, reducing payment batches stuck in “processing” state
  • *Note that current Online-bills customer will have to go through a transition project prior to being about to utilize the new CivicPay integration.