SB Enterprise Help Center

Accidentally Processed Incorrect Recurring Payments

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The only way to prevent Recurring Payments from processing is to manually void all of the payments within the Online Merchant Center/CivicPay Center before the batch cutoff time. There is not a way that Springbrook Customer Support or Bluefin Financial Systems can systematically pull back the payments.

It is important to click process only once and wait until the job is completed. If you are unsure as to whether the process button has been clicked yet, you can go to the Transaction Report for the day in question within the Online Merchant Center to check.

Please contact Springbrook Support if you have questions or would like our feedback before clicking Process Payments.

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