Customer Payment Portal - Home

The new CPO Customer Payment Portal Home page is the landing page for your citizens after logging in. From here they can get a quick overview of their account balance and easily access other CPO pages.

• Citizens who manage multiple accounts through CPO can switch accounts via the Account drop-down menu that displays next to their user name at the top of the screen. The accounts will appear in numerical order.

• The Total Account Balance section displays the total balance on the account.
• Citizens can click the Pay Now button to pay their total account balance amount on the Make Payment page.
• When citizens click the View My Bill button, they will be directed to the My Bill page.
• When citizens click the View Account Activity button, they will be directed to the Activity page.
  • The Total Account Balance section, View My Bill button, and View Account Activity button will not be displayed if the account has a credit balance. A credit balance message will display in their place.

• The Customer Address section can be expanded to display the Service Address associated with the citizen account.

• When citizens click the Sign Up for Auto Pay button, they will be directed to the Edit Account page.

• Please see Customer Payment Portal - My Profile for more information on how your citizens sign up for Auto Pay.
• Once a citizen signs up for Auto Pay, scheduled automatic payments or payment method messages will display at the top of the page.