Contact Information
PHONE: 800-675-6573 Option 2
EMAIL: [email protected]
ESCALATION EMAIL: [email protected]
Escalation email goes to Support Manager, VP of Operations, and Lead Support Rep, so even if one person is out of the office, someone else will respond.
Response Times PHONE: Average hold time is 30 seconds; hold times over two minutes are very rare
VOICEMAIL: Call back within four hours during business hours
EMAIL: Response within 24 hours
Hours Monday ? Friday: 7:00 am ? 6:00 pm Central Saturday: 8:00 am ? 4:30 pm Central