One-Time Municipal Payments in the Customer Payment Portal

Citizens can make one-time municipal payments without creating a CPO account or without logging in to their CPO account. The one-time payment process is launched from the CPO login page by clicking the One-Time Payment button.

• Selecting Municipal Payments from the One-Time Payment page opens the Municipal Payments Selection page.

• The Municipal Payments Selection page is where citizens will select the products they wish to purchase.
• The Select Items section will display all of the Groupings and Type Codes you have set up for Municipal Payments.
  • Groupings and Type Codes are configured on the Municipal Payments page under My Agency> Settings.
• Citizens can use the + icon to add an item to their order and the – icon to remove an item from their order.
• If a selected type code is set up with an editable value, the citizen can edit the dollar amount on the type code before adding it to their order.
• After selecting the items the citizen would like to purchase, they can click the Purchase Items button to open the Pay Method page.

• Citizens will be required to enter their credit card information, enter their first and last name, enter and confirm an email address, enter an optional memo, check the CAPTCHA box, and click the Complete Purchase button.
• After a successful payment is submitted, the Payment Confirmation page will open. From here, citizens can review the payment details or print the confirmation.